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LL Cool P (Ladies Love Cool Pinterest)

February 2nd, 2012 .

Much to my colleagues dismay – Pinterest is becoming the hot new girl on the interwebz. You see, my coworker, a female (this is important) loves Pinterest – says it’s her own little heaven away from the angst laden posts of Facebook. Last year, Google made a splash with their big announcements, their “Search, Plus Your World” feature and Facebook with it’s Open Graph, hell let’s throw Twitter into the bunch with it’s updated look. While all this happened… one little startup was creeping it’s way to the top – and not on the coattails of the supposed “early-adopters” great reviews and pushes for friends to sign up, it was done on the coattails of the most dominant shopping force this world has ever seen – the female, see how I did that? I told you it would be important.

Pinterest for Business

Female, The Great!

Women, by nature, love to communicate:

“Women are communicators, they love to talk…”

“(They) have a larger corpus collosum this allows women to transfer information a lot faster than men.” - (Men Vs. Women – Yahoo)

So when Pinterest got the first woman hooked, well it was only a matter of time that they would get their other friends signed on – she was able to easily communicate the information she took in. The platform isn’t overwhelming, you literally pin something you see through various means and enjoy visual content. One of the most brilliant things I have seen is Pinterest’s ability to hook the female – most startups reign in early adopters and move from there, however in Pinterest’s the early adopter was your everyday female internet user. How?

Visually sharing!

Sharing is super easy, the user can share via the official Pinterest Chrome Browser extension, pinmarklet, a pin button on sites that utilize it as well just pinning inside Pinterest from the content the user is fed from their friends’ pinning habits. The visual content is fed across the users screen and presto, we all get inspired. Pinterests success is due in part to the visuals and most women love visuals. It’s true, they do:

“The use of colors is important to girls and they tend to prefer imagery which uses a variety of colors…”

As opposed to their female peers, when it comes to images, boys like action, suspense, danger and rescue.” (Uncovering the Gender Bias among Educational Games – Clemson University)

It only makes sense that something as visual without movement, say… like YouTube/Vimeo, is so hot amongst the fairer sex. It was easy, they understood it because it lacked ‘geek’ know-how that’s typical of a lot new media that annoys most mainstream users, and it was fun ( Click to Tweet This).

What’s being shared

In my own personal boards (A board is a defined field where you can label your pins) I have things like food, destinations, clothing styles for each family member and more, the lists could surely go on – I think that might be what is so addicting. I consume so much media throughout my daily internet habits, when I see something pin-worthy, I pin it. My co-users, they are pinning for weddings, travel destinations, do-it-yourself tips (DIY) and more.

How does this help my business?

Statistically speaking women dominate consumer markets, they are the power shoppers. So it’s in your best interest to be where they are – Pinterest is where they are. In fact, I’d say Pinterest might be competing with CafeMom for the “Site most liked by women” category. (Ed. Note: Completely a theoretical concept, you probably don’t want to quote me on that) But one truth is this just released data – Pinterest drives more traffic to websites than Google+, LinkedIn and YouTube (which is the second most used search engine) combined (Click to Tweet This). This sort of traffic is astronomical!

People are sharing content their friends want to see, then it’s shared more, but the link is always the original – so when followed back, the traffic flows to the original source of the content, such as… your site. Imagine you are a party rental shop, you have ‘Pin’ buttons on all your pieces of product, subsequently someone (typically a woman) is planning their party, so they pin the stuff they like for inspiration. Now their friends see that stuff, repin, like, comment… whatever, either way, the traffic comes back to that original rental shop which then starts the research process that the typical user goes through before making a purchase decision. Voila! You have made a B2C connection by being actively using Pinterest or their official buttons and you also get the inbound traffic though backlinks:

Because Pinterest is a massive social network, the domain authority is excellent. Consequently, it will be indexed constantly by search engines. The more items people post on their boards that link to your website, the more your site will benefit not only from traffic but possibly (no guarantee) from rank quality scores too. (B2C)

Take a look at what two brand early adopters like Gilt Home and Chobani Yogurt are doing. It’s not necessarily about the brand, it’s more about the visuals that fill the consumers desire, to place stuff in their boards. Chobani does very well in showcasing their product, but they also deliver a value in following them: recipe inspirations, food concepts and even fitness, called: Chobani Fit.

To sum it up – Pinterest undoubtedly needs to be considered while you go over the digital element of your marketing strategy, the ROI could lead to quality customer connections. How are you already using Pinterest? How about social media overall? Let us know in the comments.

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How to use Darth Vader and the Dark Side as a Digital Marketing Strategy

January 20th, 2012 .

So at this point you are probably wondering “WTF is he talking about!?” Hear me out – I’m onto something here, I promise.

The Death Star

The Death Star is this large, highly trafficked commodity much like your businesses website. You see, websites can span several pages, encompass several different topics, issues and other company relevant information the the consumer may find interest in (or at least it should). The Death Star, broken down, has several different areas, layers and entry points, but it’s all built around one theme… the Dark Side. Does this sound familiar? Topics, subtopics and landing pages… these are the things that should be built around one theme, your website.Much like what the Death Star has done for sectioning out different areas. Of course that didn’t stop Darth Vader from force choking you from across the room.

The Death Star is by all means, a centralized traffic hub for the Dark Side’s many unique outlets. No matter where the Sith Lord, Darth Vader or all those little spacecraft travel to… they return to one destination, you guessed it… the Death Star. Now consider your website, but in this dimension or universe or galaxy or what have you, the previous mentioned supporting cast are your Facebook page, your YouTube channel, email marketing, PR, mobile devices and more. These bring traffic back to the homebase, your website, through inbound linking which can give your entity the most exposure through creating engaging, sharable content.

The Fleet are Protection for the Homebase

Find Your Darth Vaders

Darth Vader, without a doubt, was the Dark Side’s go to guy who never hesitated to voice his adoration for the Dark Side. In this world you may not want to “turn your customers to the Dark Side” but what you do want to do is convert them to brand evangelists, your best brand evangelist would clearly play the role of Darth Vader – by understanding your most vocal supporter you will get a substantially greater ROI over traditional, interruptive marketing that the consumer now disconnects from and by all accounts, tunes out.

In a study conducted by social networking site myYearbook, 81 percent of respondents said they’d received advice from friends and followers relating to a product purchase through a social site; 74 percent of those who received such advice found it to be influential in their decision. (Click Z, January 2010)

These brand proponents create inbound traffic for you much like what the Sith Lord did in converting Anakin Skywalker into Darth Vader. At first it starts with hearing someone the consumer trusts, most likely in the form of content being shared via social platforms, and then the research ensues. In fact, Google recently changed up the search game and made it even more necessary to identify your business’ corps, in the form of personal search or “Search, plus Your World” where the users’ search results are formed based around personal interests (gathered through cookies) and their social media habits. If they’ve never interacted with your business and their network has never interacted with your business, well then… there’s a great chance you won’t be found. The kicker? The search results are automatically set to “personal.” Get creating folks!

Get Your Fleet Right

Your content plays second fiddle to having a fleet pointed in the right direction… your website. By having your platforms owned, fully setup (optimized), and being a part of the conversation you can ensure your business/brand is being represented to the fullest amongst the digital sphere, and fully ready for referencing and potential consumer interaction. This is what is so great about the Dark Side and their amazing Death Star contraption – yes, it was ultimately destroyed, but that’s not my point – it had impeccable control over the entire fleet. It was understood that by controlling their traffic whether by space travel, representatives or a culture that was their own, they were able to create inbound traffic.

Your website analytics will show where your traffic is coming from, use these tools to better understand your consumer – is most of your traffic flowing in from forums? Well get your experts giving expert advice in forums. Produce the content that your “spacecraft” can share with the rest of the galaxy. If it’s not getting shared, liked and interacted with, consider changing things up. (Hint: Start by looking at your analytics to find out who is interested, you’ll save a lot more cash when you truly understand who has an investment in your business.)

Once your fleet is pointed in the right direction you can watch your analytical traffic. From there, you can generate the appropriate traffic that creates interest and subsequently traffic to your site.

So go out, live long and… er… wrong star show, but let the force be strong in your business interests and start understanding how the web is highly important for your brand.

classic book classic tweets

Snow Resort? Get Social!

December 29th, 2011 .

Awhile back our team blogged about how important it is to be active in your community – meaning, Facebook, Twitter, forums, blogging and all the other places your target audience or customer base is hanging out. We wrote about ski resorts that made Ski Area Management’s list of social media worsts. Being located in a sometimes not-so-tech-savvy region (cough, Montana, cough) or not allowing your business on social media does not mean that the negative chatter from today’s millenials (born 1981 and after with devices in their hands) will dissolve. Soon, they will have buying power and their issues with poor service, testy employees and repeated offenses will all come back around since these tech toting personas document EVERYTHING.

Snowbasin Drops a Bomb – An F Bomb

This week, Snowbasin (A Utah based resort with 5,938 Facebook fans and 1,805 Twitter followers) was dealt a publicity blow. Not because of anything Snowbasin necessarily did, but because of what one of their employees did. (If you’re team isn’t socially aware, you should get them aware to evade a public crisis.)

We’ll get to the incident in a moment, first we want to address that the particular piece of content was not first placed on the big three… Facebook, Twitter or YouTube, it was Vimeo (a video content site that some businesses do not give enough credit because of YouTube’s undeniable global scale exposure). The kids who had the situation with the ski patroller caught the entire incident on video (featuring a very unprofessional *f* bomb dropped by an adult employee AFTER he had already told them to shut up, which was unprofessional in itself). Being the tech-savvy 140 character tweeting consumers that most millennials are , they had enough sav’ in them to capture the diatribe in it’s entirety and upload it to their Garden Stories Vimeo channel.

From the Vimeo channel, it made it’s rounds in the ski/snowboard viral-sphere then was picked up by thousands of other tech-savvy people who watch this industry.  After it made it’s primary rounds, the content was definitely displayed to the parents (The same people resorts target because they make the buying decisions for the FAMILY SKI TRIPS) on mobile devices who then blogged about it on their mom/dad blogs then tweeted it to their followers just to make sure to spread the word. This means the resort’s impressions on people were maximized and uncontrollable, because today’s consumers expect that ALL businesses they pay money to to treat them in a dignified manner.

Your Business Has To Be Social

If your brand is not social, it’s going to hurt. It may not hurt you now, but the longer you hesitate the longer you miss out on potential business opportunities, and subsequent revenue. If your brand isn’t social, be aware that your competition may be generating revenue through these outlets NOW.  While you are wondering how to use Facebook, YouTube, Twitter and Vimeo in 2013…they will have moved on to gamification, augmented reality and NFC (near-field communication).

How does this apply to Snowbasin’s present boo boo? By current standards they are great socially, in fact they were very responsive unlike say… Penn State who bottled up after their current crisis. Snowbasin most likely has a properly trained staff for social media, and rightfully so… these types of incidents can happen at any point. Unfortunately, it doesn’t look as if a certain patroller made it to social media awareness class. He should have known that kids on the slopes are toting around video capturing devices and will not stop for anything that would prohibit them from a production that could go viral.

People Don’t WANT to Speak Corporate – It’s Called: We’re Sorry!

UPDATE: Snowbasin now has over 670 comments on the issue, it has been picked up by national media as well. 

As you can see below, Snowbasin addressed the issue and people rightfully want to know what actions have been taken. These are the people purchasing tickets, food and lodging at snow resorts. They have every right to expect professional and dutiful service or else they’ll take their kids and go to the competing resorts where everything is going to be fresh pow pow and gnar-filled dreams.

We use the Viralheat plugin to gauge our clients’ profile comments, it tracks positive, negative and neutral feedback - Take note of ALL the neutral and bad faces (orange and gray) –  it’s not looking good for Snowbasin. Furthermore, please note Dennis Choi’s comment:

“”Snowbasin strongly believes in treating all of our guests with respect” — I believe that this is the problem at hand. Merely stating a corporate goal in the face of video evidence to the contrary seems insincere at best.”

It received 20 likes! You don’t have to read between the lines to see that there is more sentiment with his comment than all the other comments. People felt like this clean up was weak and corporate – it is. As David Meerman Scott would say, it’s gobbledygook (Check out the Gobbledygook Manfesto). “A language of industry jargon and terms” that, in this case, can be taken as patronizing the consumer’s intelligence. Talk to the consumer in their language, “We’re sorry” goes the distance. Make the patroller get on YouTube or Google + Hangouts and apologize to anyone who will listen, it was his bad, he can be accountable. That’s what the people want – so it’s what you must give them.

You can see that it all goes back to accountability and today’s consumers EXPECT it from your business. It doesn’t matter if you are located in Utah, Montana or Alaska… if people visit your place of business it’s a necessity to communicate in their place of business: A Social Web.

Is your business properly prepared for a social media crisis?

Is your business active in the communities that support your business?

Patroller Swearing at Kids Caught on Tape

Could your business handle this crisis?

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Danny Schotthoefer+
 

Stop Online Piracy Act (SOPA)

December 27th, 2011 .

As we write, the Recording Industry Association of America (RIAA), the Motion Picture Association of America (MPAA) and some loud lobbyists are pushing for America’s politicians on Capitol Hill to make a stand against internet piracy… in the form of the Stop Online Piracy Act (SOPA).

What does this mean?

The Internet

First we need to look at who/what this effects.  Users of the internet love it’s freedom, and the internet is not governed by any one entity, so we can find just about anything we want, and sadly… things we don’t want. Most users appreciate it in this open form and consider it to be one of humanity’s last elements of freedom of communication, plus it aids progression and creation of new technologies Basically, an open web promotes and allows conversation between users who would otherwise not be able to connect.

If the American government passes this bill, we will enter a world of unknowns for American citizens who voice their concerns and angst via Twitter, Facebook, blogging, YouTube and many other forms of social communication, because they all depend on the internet.

What is SOPA?

Introduced to Congress by Texas Representative Lamar Smith, SOPA is a bill that would ”protect U.S. customers and prevent U.S. support of infringing sites.” This bill would “protect” the user by blocking or censoring sites that are deemed to promote an act of online piracy. Sounds great, right? Well it could be, however if it were SO useful why is everyone in an uproar about this?

PROTECT IP / SOPA Breaks The Internet from Fight for the Future on Vimeo.

What will SOPA do?

ReadWriteWeb reports:

Along with the Protect IP Act of 2011, here are the ways the U.S. government can enforce the proposed laws.

1. Force ISPs to block access to Domain Name System servers to infringing foreign sites. Here is the pertinent portion of Section 102 of SOPAA service provider shall take technically feasible and reasonable measures designed to prevent access by its subscribers located within the United States to the foreign infringing site (or portion thereof) that is subject to the order, including measures designed to prevent the domain name of the foreign infringing site (or portion thereof) from resolving to that domain name’s Internet Protocol address.

2. Force search providers to make such sites that have been flagged as infringing undiscoverable.
Prevent the foreign infringing site that is subject to the order, or a portion of such site specified in the order, from being served as a direct hypertext link.

3. Force payments processors to shut down the ability for infringing sites to make money.
Suspend its service from completing payment transactions involving customers located within the United States or subject to the jurisdiction of the United States and the payment account.

4. Force Internet advertisers to cease doing business with an infringing site.
Prevent its service from providing advertisements to or relating to the foreign infringing site that is subject to the order or a portion of such site specified in the order.

Confused on Your SOPA Stance?

SOPA, the Internet and piracy – most users don’t download media illegally, however MOST of us use websites.  We Google, we YouTube, and we Facebook… we also write and read our favorite blogs. Under the accompanying domain block, should your favorite site be deemed to have pirate-friendly material, you would be blocked unless you knew the numerical IP address. Mainstream users aren’t typically going to understand, or care about this – effectively censoring the web for your typical, everyday user.

The blocks, until recently, were not even requiring court order. Imagine this scenario – large companies deeming small, yet effectively loud sites as promoting pirated material. The outcome would be catastrophic – small sites could lose out to the large sites that major conglomerates own. As it stands, this is still a potential – many large conglomerates could essentially ‘own the web;’ so that they can control the message.

There has been a line drawn and many in support of SOPA are large, traditional conglomerates who could be trying to find a way to narrow the messages on the internet while most tech-based companies are standing against this bill. Well except one… GoDaddy.com who ultimately lost 37,000 domains,  (including this writers domains,) after openly mocking non-supporters of SOPA. They have since switched their feelings although much of the web considers it a PR spin ( PS – the Twitter boards are filled with gripes of GoDaddy making the switching process quite difficult.)

Who Supports:

Notice: Many of the supporters are large media, why wouldn’t they have an investment in trimming down the internet?

  • GoDaddy
  • Visa
  • Mastercard
  • MPAA
  • RIAA
  • ABC
  • NBC
  • Major Sports Media

Who Does Not Support:

  • Facebook
  • Google
  • PayPal
  • Ebay
  • Twitter
  • Tumblr
  • EFF (Electronic Frontier Foundation)
UPDATE: There are rumors of a massive cooperative internet blackout by tech heavyweights Facebook, Google, Amazon, Ebay and Twitter to help the mainstream understand the effects of SOPA

This blog post and subsequently, our entire blog site and business site (because they are subdomains of the other (linked)), could be blocked, removed from search engines and difficult to find if the government or corporate lobbyists convinced a judge that our blog about the SOPA bill was “Pro-piracy.” If this bill succeeds we can liken our country to the e-censorship of Vietnam, China, Iran (who blocked Twitter last year to silence peoples frustrations with their elections in 2009) and North Korea.

This post was edited to look censored to give you an idea of what could happen to your favorite sites if SOPA is passed. It will be available next week uncensored, however in the meantime please reflect on this and consider – is SOPA something you can embrace? It could open the doors for company regulation squeezing out local business on the web, while crippling the internet and allowing corporations and  government counterparts to control your access. Please do your research and make an educated decision on your SOPA stance.

If you are a Montana resident, feel free to call (202) 225-3211 and tell Denny Rehberg how you feel about the SOPA bill.

Here are further sources with information regarding this bill:

Resources:

  • Stop American Censorship: http://americancensorship.org/
  • What to know about SOPA: https://www.eff.org/mention/what-sopa-bill-2012-7-things-know-about-controversial-legislation
  • The Supporters of SOPA: http://venturebeat.com/2011/12/22/list-of-sopa-supporters/

Follow on Twitter to get the details:

@MorningTech

@DigiPhile

@CNet

@EFF

#SOPA

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Top 6 Must-Have Holiday Apps

December 16th, 2011 .

Looking for some fun apps for the holidays? There are thousands for Thanksgiving, Hanukkah, Christmas, and New Years. We went through and picked our top 6 must-haves. Armed with your Smartphone and these apps, you just might be prepared for an enjoyable holiday season!

CHOW (FREE, available on Windows, iOS)

This is an application that helps you plan and prepare your first Thanksgiving/Christmas dinner. You go through the easy, traditional recipes and pick out your faves, then CHOW generates a shopping list and a timeline to help you celebrate the day stress-free and enjoy football, or maybe even prepare for some Black Friday shopping!

 MOBILE MENORAH ($1, availabe on iOS)

Take your Menorah anywhere with this app. You can choose the number of candles to show, plus set a timer for when you want the candles to burn out. You can also get the kids involved safely by allowing them to light any or all eight candles by simply dragging the shammus to them. Keep the tradition alive wherever you go!

 CHRISTMAS COUNTDOWN ($.99, available on iOS)

After all the madness of Thanksgiving and Black Friday, everyone anxiously awaits Christmas. Now you can have an instant countdown from your phone allowing you to know how far away Christmas is… down to the seconds! This is the holiday season’s top app; don’t be left out!

 UGLY SWEATER ($.99, available on iOS)

Everyone enjoys an ugly sweater party. Don’t have the time to find a sweater or make a party this year? Look no further, you can download this app and digitally, and instantly, put an ugly sweater on and send it to all your friends. Sort through the ugliness and pick from hundreds of sweaters to try on. Enjoy the laughs and criticism without the itchiness!

 WATERFORD CLINK-CLINK (FREE, available on iOS)

Everyone celebrates Christmas and New Years with wine or champagne. Now if you don’t happen to have a glass, or are sans-alcohol, you can just tap your iPhone with another iPhone and you magically get the “clink” you would from toasting with actual glasses. Have some fun, and start toasting!

 TAXI (FREE, available on iOS)

Instantly find a taxi cab anywhere, anytime with this app. New Year’s Eve is never lacking alcohol, so make sure you make it home safely. Use TAXI to call the closest and cheapest company. This app can also be very beneficial throughout the rest of the year when you are in need.

With these unique apps, you will now be prepared to take the holidays head-on!

Do you have any favorite holiday apps?

A Need For Thanks

November 17th, 2011 .

Are you blogging? Using social media platforms? Want to attract a larger audience or engage with the audience you already have, but don’t know any tricks?

Put Your Manners To Good Use

Turns out the best way to gain an audience is not anything technical, but by using your manners. That’s right, manners! The best way to engage people is by simply saying “thank you.” Who would have thought that the first thing we were taught as a child would be so relevant for blogging and social media?!

The simple two-word phrase gives the audience a little justification and satisfaction of following you. It is not only polite, but makes them feel invested and useful.

The number of followers you don’t have shouldn’t be as crucial as the followers that you do have. Focus on them; make it count, make it worth their while to continue being your fan. Plus, the more you interact (and thank) a person, the more they will continue to help and support you.

It’s not the number of followers you have or “likes” you get, it’s the strength of your bond with your followers that indicates how much anyone cares about what you have to say. In this game, the one with the most real relationships wins. – The Thank You Economy

thank you What Is Worthy Enough For a “Thank-you?”

-Leaving a comment. When someone leaves a comment, it is apparent that they read your blog, status update, or tweet, so make it worth their  while for spending their time to leave you a comment.

-Linking your content. By linking to your content, a person feels it is relevant, and also worth other’s time to read and go through as well. Thank them for passing it along.

-Tweeting/Sharing something you wrote. Twitter and Facebook are great tools to help spread your message. Most people enjoy sharing content, so when someone does, make sure they know how appreciative you are, and hopefully they will continue doing so in the future.

-Teaching you something. There are so many tricks and shortcuts out there, along with very informative information that you may not be aware of. If someone spends their time and energy to pass you the valuable information, reassure them it was worth their time and energy.

-Answering a question. Asking a question is a great way to interact with and engage your audience. When someone answers an optional question, make sure they get a form of a “thank-you.”

-Simple interaction. There is no limit on what you can thank your audience for. If  the thought of thanking someone even pops into your mind, it is a great indication that they most likely deserve it. Kill them with kindness, and hopefully they will reciprocate by their continuous loyalty.

Make It Count

Ever heard the phrase ”say it like you mean it?” This guideline should also be used for blogging and social media interactions. Even though you are not physically talking with your audience, they can tell when you mean it or when you’re half-hearting it. Stand out from others who are just saying things like “great post, ” and “thanks for the comment.” It will be very encouraging when you go out of your way to send special praise; encouragement that can be used to spread your messages or content. Be genuine!

So Who Can You Thank Today?

Small Business Saturday

November 15th, 2011 .

Small Business Saturday is a day dedicated to bring exposure to the small businesses of America on one of the busiest shopping days of the year. This year the date is November 26th, 2011.

Small Business Saturday

Much like Black Friday or Cyber Monday, there is now an initiative that helps encourage support for the small businesses of America. Small Business Saturday began last year by American Express. In the 2nd annual event there is even more support, more publicity and more awareness after last years inaugural event. They are dominating with their integrated marketing campaign, by visiting the Small Business websiteFacebook or any other outlet, the visitor sees a cohesive effort that instills confidence in the user.

For the Customers

American Express wants to help you make a difference. Get a one-time $25 statement credit when you register an eligible American Express® Card and use that Card for a purchase of $25 or more at a small business on November 26th. Registration is limited.Terms and Conditions apply.
Some small businesses are even creating deals for that day only, much like the deals you hear about on Black Friday. American Express is really encouraging businesses to join in this effort and create their own deals to push the consumer to support the local commerce. American Express is asking small business to “Go Social.”

For the Businesses

  • Eligibility

Eligible small business merchants are independently owned small businesses located in the United States that accept the American Express Card. Purchases made at large or national chain stores, at franchised business locations and at government agencies are not eligible. Prepaid, Corporate Cards and ExpressPay transactions are not eligible. Statement credits are generally issued within 5 business days after your qualifying purchase, but may take up to 2 billing cycles to post to your account.
Example of Free Facebook Advertising
  1. Free Signage
  2. Free E-Marketing including: Pre-made Tweets, Facebook updates, Badges, Window Decals, Signs, Email Templates and more
  3. Free Facebook Ads: Limit $100, Limited Availability
  4. Offers Setup (Which I like the most because of it’s social push and inclusion of Foursquare)
Create social media offers that American Express Cardmembers can access on their mobile devices with Go social.
These offers are:
  • Couponless, and can be redeemed without offer codes or staff training
  • Distributed through Facebook and Foursquare
  • Tracked to see the impact to your business

Go social is an easy way to reward your customers on Small Business Saturday and keep them coming back.

American Express has really been pushing their digital efforts, not only do they have a lock on the “Small Business Saturday” but they also have their award-winning American Express OPEN forum where small business owners can read news and communicate and help each other to become prosperous. When looking at their tools you realize how important social media is to American Express, they push the essence of blogging, Twitter, Facebook and email marketing – all these tools can be your best tools for pushing the news out to your customers.
Are you participating in Small Business Saturday?
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A Social Web

November 14th, 2011 .

Last week I read a Fast Co. article about social being the new normal. This week Google pushed for it to be even more normal. Regardless of your view towards social media or the web and mobile devices, these tools are not going away any time soon.

+1 the Google Result for Bozeman

Google +

Two days ago Google opened up the Google+ social platform for businesses, they called it Google + Pages (I feel more brainstorming could have went into the name, but that’s neither here nor there). However, what Google and I can agree on is that they have pushed the idea of a very social, very user-centric web in front of the eyeballs of the mainstream. Google usage rose to 65.6% in October from 65.3% in September – add that with the fact that YouTube is #2 in search engines and you get more math than I am willing to decipher, but also get a lot of users. In fact, Microsoft and Yahoo recently made headlines by partnering up – that’s right, competitors partnered to compete with Big Googs!

When Google does something, the mainstream notices… this is because Google IS the mainstream, which is clearly proven in their usage statistics. When Big Googs jumps, yeah… we notice and we hang on every movement, much like Apple.

+1 Images Now for More Relevant Returns

Google Does Something

Yesterday, Google added the +1 button to their images search results – meaning, users can now, essentially “like” something and when the people within their social network (Google+), such as friends, coworkers or old teachers, go searching, they will get results within their SERP (search engine results page) that feature their friends preferred choices across the web. This isn’t just in image, or web searches, but it also extends to news, blogs and any other search you do; thus directly effecting the users’ search results.

Why?

Because Google’s product is your data, and when you use their service you give more data. Furthermore, they believe (and I agree) a more connected world will create more relevant results, this isn’t just a Google thing – it’s a social thing. We don’t all appreciate pre-produced results, so where I may read Nylon, Wired and blogs like Street Etiquette and Refinery29, others may read Time, SI and a blog such as The Street. In doing this, Google believes you will obtain results in your SERPs that are more relevant to your desires.

Ultimately, we can expect the entire web to move forward like this. As we can see already, Facebook networks directly persuade results on Bing and as social becomes more normal, we will progress from here.

So now it puts some business owners into a spot – there are the ones who have already adapted, the ones who have slightly adapted and the others who don’t care – where do they go from here?

“Skeptics will now be recognized as laggards as they now officially stand in the way of progress. According to Nielsen, and well, reality, social media isn’t a fad. The report opens with a key finding that social networks and blogs dominate how Americans spend their time online, which accounts for nearly 25% of their total time spent on the Internet.” – Fast Co.

+1 News in Google to Get More Relevant (To You) News

It’s More Than The Facebook Guy

When I disclose to people that I work in social media, they always say “The Facebook Guy!” But, it’s not about Facebook, it’s about social. Social media isn’t any different from traditional marketing channels, in fact… it should work cohesively when understood in its entirety. Many “Facebook Guys” can tell you why Instagram may be more important than Facebook, or why Twitter might not be AS important in the Gallatin Valley, or what makes Tumblr so much more viable to your business than WordPress or vice versa. What I am getting at is there are several motives and strategies that go into what would work for your individual business, and each platform has their pros and cons.  Much your like customers, one size does not fit all.

Many people believe that Facebook IS social media.  It reminds me of Lauren Hill’s album: The Miseducation of Lauren Hill – only this is The Miseducation of Digital Marketing.

“There are too many businesses that are still holding back, watching the social media train rush by …” – Gary Vaynerchuck

Focusing on one social platform, in an essence, is watching the social media train rush by. Did you know that Instagram is currently at 12 million users and adding 100k a week?… In China alone.

“The (Instagram) app sees around one download per second worldwide, with that rate increasing on the weekends.” – Kevin Systrom (Instagram co-founder)

The condensed answer to the earlier “Why?” is: because these platforms are where you consumer spends their time – these are their habits. People want to participate with your business because they find passion in supporting their favorite brands, but your business can lose revenue if it’s not active. If it’s not active, the perception becomes lack of quality customer service. As social becomes more engrained into the fiber of the internet, this often-called “fad” is actually not too hard to cozy up to, and it’s already become your customers trusted ally – isn’t it time to let social become the normal for your brand?

 

Say Hello to Broadband!

November 11th, 2011 .

As of now, an estimated 18 million Americans are living in unserved broadband areas. That means that 6 percent of people in the United States are without access to highspeed internet.  Check out this map for a better understanding of who is living with access and who is being bypassed by the broadband revolution:

Connection America

The FCC Has a Plan

The Federal Communications Commission has adapted a plan, Connect America, to reduce the number living without broadband services or those who cannot afford the luxury, or to some a necessity. It is being called the “most significant policy step ever taken to connect all Americans to high-speed Internet, wherever they live.”

The FCC is planning on budgeting right around $4.5 billion for supplying broadband services, but is estimated to increase economic growth by more than $50 billion and add 500,000 jobs over the next six years.

The US broadband adoption rate is at 60 percent, and Connect America plans to bring it above 90 percent. The FCC will help connect millions of the younger generation by putting inexpensive access in schools, libraries, and other vulnerable or desolate places.

Living in Rural Areas

Those consumers that make long-distance calls from a landline or mobile phone will benefit from this by an estimated $1 billion per year in reduced prices. The Reform of the Universal Service Fund (USF) and the Intercarrier Compensation (ICC) cannot seem to come soon enough. The harms from not having broadband are rising every day for consumers, and more importantly, our country. Without USF and ICC reform, it is unlikely to change much. Much of the Montana/Wyoming/Dakotas region is living completely without services.

MT/WY region

The economic incentives for the private sector to expand broadband to many of these unserved rural areas simply does not exist.  With the help of completing the broadband infrastructure through the Connect America Fund, the FCC will form a clear path to job creation, economic growth, and better innovation. Montana and North Dakota are two of the most unserviced areas. With the addition of broadband being more accessible, everyone is bound to benefit.

What That Means For Southwest Montana

There are numerous reasons that Southwest Montana would benefit from such a plan. As you can tell from the map below, much of Montana is living with limited or no access.

Southwest MT

Connect America will allow more advantages to businesses, rural areas, and students such as:

  • Business competitiveness: Businesses using the Internet for a wide variety of tasks including research and reading news, providing online customer service and support, sending/receiving e-mail with large attachments, purchasing goods and services online will help boost worker productivity which in turn, will allow you to stay competitive with other businesses.
  • Enriches teaching and learning: Supports the changes in educational practice towards being student focussed rather than teacher focussed with ideas such as: easier and faster access to information, increased opportunities for communicating and sharing. Access to media rich content can also provide additional motivation to learners of all ages.
  • Stimulates E-Commerce:  Allows faster online shopping and purchasing and enhanced display of product and service information using rich, full media.
  • Allows entertainment and other creative content: Books, songs, music, plays, movies, videos, live performances can be delivered over the Internet to a global market. Social media also is playing a huge role in today’s society.

 

With the help of broadband, a majority of Southwest Montana will be able to innovate much like the rest of the United States. High-speed Internet access can make a lot of difference while doing business, plus encourage more consumers to do business with them.

Check out www.fcc.gov for more information regarding Connect America!

 

 

 

 

 

Broadcast Yourself via YouTube

November 7th, 2011 .

A week after being posted, this video has managed to attract over 26,000 views. The President is doing something right!

West Wing Week: 10/21-10/28


YouTube has become the second largest search engine within the last two years, and manages to generate 92 billion views each month (and that doesn’t include videos viewed on phones or embedded videos). We manage to watch videos anytime, anywhere… it is because of this (and If you are not already) it is time to think about using social media to get your message across.

“We don’t have a choice on whether we do social media, the question is how well we do it.” –Erik Qualman

The White House has concocted a successful campaign week after week called “West Wing Week.”  YouTube is a great way to post inexpensive, or even free, campaigns to generate leads. President Obama and his crew do this well, and here are a few reasons why:

They plan ahead.

Don’t pour out useless content. Use your time wisely to engage your viewers. There are millions of videos out there to choose from, so your audience may be hard to please. This is your chance to promote you, your business, or a cause by using beneficial content.

They post on a regular basis.

By posting regularly, you will gain a much higher fan-base, and increase your presence. If people subscribe, it’s because they want to see more, so you need to give them more!

They show rather than tell.

This campaign is to reach the viewers and fill them in on what is going on at 1600 Pennsylvania Ave, but  the videos use an “infotainment” approach–informative, but more importantly entertaining. By posting an entertaining video with valid content, you can not only get your point across, but draw in a larger audience.

They are patient.

Your first video is likely not going to become an overnight sensation. Keep posting just as the White-house has. Some of their “West Wing Week” videos only generated 90 views, but as time goes on, more and more of the audience is becoming engaged. Patience is a virtue, so don’t give up.

The brands that achieve long-term success on YouTube are the ones that consistently and frequently publish refreshing content that has beneficial value for their audience. Don’t stop with just YouTube; pass it along to friends and family via Facebook, Twitter, StumbleUpon, etc. Start broadcasting!